Frequently asked questions
Everything you need to know before you order from EliteSells.
How do you authenticate your pieces?
Every item is hand-inspected by our specialists before it ships. We verify clarity, setting integrity, and metal quality. Moissanite pieces are tested with a moissanite tester.
How long does shipping take?
Orders are processed as quickly as possible. Delivery times vary by location and will be provided at checkout. All orders are insured and signature-required.
Can I return a piece?
Yes — you have 7 days from delivery to request a return on unworn pieces in original condition. See our Shipping & Returns policy for full details.
Do you offer custom orders?
Yes. Email us at elitesellsofficial@gmail.com with what you're looking for and we'll source it.
What payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, and Shop Pay through our secure checkout.
Is my order insured?
Yes. Every order ships insured and signature-required at no extra cost.